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WebMar 20, 2024 · Email. Email support was one of the first types of online customer service. According to the 2024 NICE global survey on customer experience, its first contact resolution may not be the highest. However, it’s still one of the top agent-assisted customer service channels in which businesses want to invest. WebMar 10, 2024 · Live chat support. Customers can use live chat support to instant message a service agent on a company's website. Agents instant message back and forth with customers to provide solutions and answer questions. This tool is very popular because it provides customers with quick and direct support compared to typical phone conversations. england cricket shirt numbers list
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