WebSolution. Go to Project settings > Customer permissions. Under Service project access, pick Customers added by agents and admins. Save. This will restrict the project to customers … WebSomething basic I've asked from them for a long time has been a way to filter the "View Onboarding Tickets" and "View Onboarding Requests" endpoints. We use their Onboarding Module to bring in tickets for the team to handle onboarding, but if we want to automate that then it's much more complicated.
Solved: Is there a way to remove the agents name from the ...
Web13 de jul. de 2024 · Using JIRA Cloud? See the corresponding suggestion . There is an option to hide email address from not authenticated users of the site in General … WebJira Service Direct allows you to customize the field from information collected from your. Additionally, you can personalizing the fields of information used by is agents. Jira Service Desk does this through issue gender fields and show. Fields help agents assess, approve, and categorize the request for news or querying. cherry red hair highlights
How to hide "Checklists" field from Issue View Screen. Smart
WebJust tap related articles to search the articles associated with an issue. If an agent is looking for an article and comes up short, the Jira Service Management to knowledge base integration makes it easy to create new articles from useful information in a request. In one click, the agent can create a new article directly from a service desk issue. Web30 de out. de 2024 · In most cases we do not want agents to have the ability to delete issues as a disgruntled employee (there is a lot of turnover in service desks, for a … Web25 de abr. de 2024 · I am afraid you are running into a known limitation of JSD - we have a suggestion ticket open to add the ability to just use what ever "from" address JIRA is … cherry red hair extensions